Cancellation & Refund Policy

1. Fee Categories

APT Institute fee structure may include the following categories:

• Registration fee for admission/enrollment processing.
• Branch tuition fee decided by the branch based on course and collection cycle.
• Exam fee for admit card/exam processing.
• Back paper/re-exam fee where applicable.
• Admission kit fee if kit is selected or issued.
• Certificate, correction, duplicate, reprint or other administrative charges where applicable.

2. Cancellation Before Admission Confirmation

• If a student cancels before admission is confirmed, refund or adjustment may be considered after deducting processing/payment gateway charges, if any.
• If registration work, document verification, enrollment processing or branch allocation has already started, registration fee may be non-refundable.
• Refund requests must be submitted with receipt details, student name, mobile number, course and reason for cancellation.

3. Cancellation After Admission or Class Start

• Once admission is confirmed or classes/training access has started, paid tuition fees may be refunded only as per branch decision and actual service usage.
• Registration fee, exam fee, kit fee and administrative charges are generally non-refundable.
• If study material, admission kit, ID card, admit card, certificate or portal access has been issued, related charges will not be refunded.
• Branch tuition fee disputes should first be raised with the concerned branch, then escalated to APT Institute admin if unresolved.

4. Exam Fee, Admit Card & Back Paper Fee

• Exam fee becomes non-refundable once admit card processing, exam assignment or exam scheduling has started.
• If a student misses an exam due to personal reasons, the exam fee will generally not be refunded.
• Back paper or re-exam fee is non-refundable once the re-exam request is processed.
• APT Institute may adjust exam fee only in rare administrative error cases after verification.

5. Admission Kit Fee

• Admission kit fee is refundable only if the kit has not been issued, dispatched, used or reserved.
• Once kit is issued or selected and processed, kit fee is non-refundable.
• Damaged or missing kit claims must be raised immediately with proof.

6. Refund Processing Timeline

• Approved refunds may take 7 to 15 working days after verification.
• Refunds are generally processed to the original payment method or bank account provided by the student/guardian.
• Payment gateway, bank, UPI or transaction charges may be deducted where applicable.
• Cash payments require original receipt verification before any refund or adjustment.

7. Fee Adjustment Instead of Refund

APT Institute or the concerned branch may offer fee adjustment instead of refund in suitable cases, such as course change, branch transfer, batch change, future exam adjustment or family member transfer. Approval depends on records, fee category and admin/branch decision.

8. Non-Refundable Cases

• Incorrect details submitted by student/guardian/branch.
• Student stops attending classes without written cancellation request.
• Student is removed due to misconduct, misuse, fake documents or policy violation.
• Certificate/admit card/result already generated or processed.
• Course duration completed or substantial service delivered.
• Promotional, discounted or special admission offers marked non-refundable.

9. How to Request Cancellation or Refund

Send a written request to the branch or APT Institute with the following details:

• Student name, mobile number and enrollment/admission number if available.
• Course name, branch name and payment receipt number.
• Amount paid, payment date and payment mode.
• Reason for cancellation/refund and bank/UPI details if approved.

10. Contact

For refund or cancellation requests, contact the concerned branch first. For escalation, contact info@aptinstitute.in or +91-9795884015.